Refund Policy

Our policy on returns, exchanges, and refunds.

Last Updated: May 26, 2026

Return Policy

At FreshOrbit, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns under the following conditions:

Equipment Returns

  • Unused equipment may be returned within 30 days of purchase
  • Equipment must be in original packaging and in resalable condition
  • Custom-fitted or personalized equipment cannot be returned unless defective
  • Return shipping costs are the responsibility of the customer unless the item is defective

Consulting Services

  • Consulting services are non-refundable once commenced
  • You may cancel consulting packages before the first session for a full refund
  • Partial refunds may be available for unused sessions in multi-session packages

How to Request a Return

To request a return, please follow these steps:

  1. Contact us at freshorbit@gmail.com with your order details
  2. Provide your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Ship the item back to us using the provided method
  5. Once received and inspected, your refund will be processed

Refund Process

Refunds will be processed within 5-10 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method used for the purchase.

Exchanges

We offer exchanges for different sizes or models of the same product within 30 days of purchase, subject to availability. Exchange requests follow the same process as returns.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damage when reporting the issue.

Non-Returnable Items

The following items cannot be returned:

  • Custom-fitted equipment
  • Personalized items
  • Items marked as final sale
  • Items used in competitive events
  • Hygiene products (e.g., mouthguards, protective padding)

Warranty Claims

Many of our products come with manufacturer warranties. For warranty claims, please contact us with your purchase details and description of the issue. We will assist you in processing the claim with the manufacturer.

Refund Methods

Refunds are issued to the original payment method:

  • Credit card refunds: 5-10 business days to appear on your statement
  • PayPal refunds: 3-5 business days
  • Bank transfers: 5-10 business days

Contact Information

For return requests or questions about our refund policy, please contact us:

Frequently Asked Questions

What if I need to return an item after 30 days?

Returns after 30 days are evaluated on a case-by-case basis. Please contact us with your situation, and we will do our best to assist you.

Do I need to pay for return shipping?

Return shipping is the customer's responsibility unless the item is defective or damaged. For defective items, we provide a prepaid return shipping label.

Can I return an item I purchased on sale?

Sale items can be returned within 30 days unless marked as final sale. Final sale items are clearly indicated on the product page and cannot be returned.

How do I know if my return has been received?

We will send you an email confirmation when your return is received and another email when your refund is processed. You can also contact us to check the status of your return.